Refunds & Returns Policy

At Diversified Hair, we stand behind the quality of our products and want you to shop with confidence. Because many of our products are considered personal-use items, certain restrictions apply to protect the safety of all customers.

Return Eligibility

Unless otherwise stated, you may request a return within the applicable return period for products that meet all of the following conditions:
The product is unopened, unused, and in its original condition.
All original packaging, seals, accessories, and included items are intact.
The product is returned with proof of purchase.
A Return Authorization (if required) has been obtained from us before shipping the item back.
Products returned without authorization, when required, may be refused.

Opened Products

Due to the nature of our products, once a product has been opened, it cannot be returned or exchanged without our prior written approval.
Because opened products generally cannot be resold as new, exceptions are granted only in limited circumstances at our sole discretion.
If an exception is approved for an opened product:
A 20% restocking fee will be deducted from the refund.
The product must still be returned in the condition specified by our customer service team.
Approval of one exception does not guarantee future exceptions.

Unopened Returns

If your unopened product qualifies for return, it must be received in new, resalable condition.
Products that arrive damaged due to inadequate return packaging may be subject to a reduced refund or may not qualify for a refund.

Return Shipping Costs

If you are returning a product for any reason that is not the result of our error, you are responsible for the cost of returning the merchandise.
For your convenience, we may be able to provide a prepaid return shipping label, which is often less expensive than purchasing postage yourself. If you choose to use our label, the cost of the label will be deducted from your refund.

Original Shipping Charges

If a return is not the result of our error, we reserve the right to deduct our actual, no-markup shipping cost incurred to send your order to you from any refund due, as permitted by applicable law.
This also applies to shipments that are:
Returned by the shipping carrier as undeliverable.
Refused by the recipient.
Returned because an incorrect or incomplete shipping address was provided by the customer.
Only our actual shipping cost may be deducted. We do not add any markup or handling fee to this amount.
Exception: If the return is the result of our mistake, including shipping the wrong product, a defective product, or another error on our part, no original shipping charges will be deducted.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly upon delivery.
If you receive:
A damaged product
A defective product
The wrong item
An incomplete order
Please contact us as soon as possible with your order number and, if requested, photographs of the issue so we can resolve it quickly.
If the issue is determined to be our responsibility, we will work with you to provide an appropriate replacement, exchange, or refund, and we will cover any applicable return shipping costs.

Refund Processing

Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved:
Refunds will be issued to the original payment method whenever possible.
Processing times vary depending on your financial institution and payment provider.
Original shipping charges, return shipping charges, restocking fees, and any other applicable deductions described in this policy may be withheld from the refund where permitted.

Non-Returnable Items

The following items generally cannot be returned unless required by law or approved by us due to a product defect:
Opened products
Used products
Products that have been altered or modified
Clearance or final sale items (if designated as such)
Gift cards
Any item specifically identified as non-returnable at the time of purchase

Questions

If you have questions about whether your purchase qualifies for a return, please contact us before shipping your item back. We're happy to review your situation and explain your available options.