Partner Refund and Returns Policy

Returns, Refunds, and Exchanges Policy

Diversified Global LLC – Special Policy for Partners (Resellers/Distributors)

Policy Window

Our partner return policy lasts 7 days from confirmed delivery.
If more than 7 days have passed since delivery, the return, refund, or exchange request will not be approved.

Return Eligibility

To be eligible for a return, items must:

• Be unused

• Be in original condition

• Be in original packaging

• Have prior approval with an issued Return Merchandise Authorization (RMA) number

Returns shipped without prior authorization will not be processed and may be refused or delayed.

Non-Returnable Items (No Exceptions Unless Authorized)

• Opened products (used or unused)

• Unwrapped items removed from original factory seal

In limited, authorized circumstances, partners may be permitted to resell such items at a reduced price below minimum required retail. This allowance is intended as an as-needed remedy only and may not be used regularly or as a pricing strategy.

Damaged Products

If product arrives damaged:

• Photos are required showing the damage and packaging

• We may require the item(s) to be returned

• If approved, return shipping will be covered by us

Failure to provide adequate documentation may result in denial.

Incorrect or Wrongly Delivered Products

If incorrect items are delivered:

• Photos are required

• Return of items will be required and shipping will be covered by us

Partner Option:

The partner may elect to keep the incorrectly delivered product for resale, provided payment is made for those items under terms extended to the partner.

Overstock or Partner-Initiated Returns (Not Our Fault)

Returns due to partner overstock, ordering errors, or other reasons not attributable to Diversified Global LLC:

• Are subject to a 20% restocking fee

• Partner is responsible for all return shipping costs, either:

• Paid directly by the partner, or

• Billed by us

Restocking Fee Exception:

The restocking fee may be waived if the partner purchases an equal value of replacement inventory (inventory exchange).

All inbound and outbound shipping costs remain the responsibility of the partner.

Return Authorization (RMA)

All returns must be approved in advance.

• An RMA number is required before shipping

• The RMA number must appear:

• On the outside of the package

• Inside the package (if opened)

Failure to include the RMA will delay processing.

Refunds and Credits

By default, all approved returns are issued as account credit toward future partner purchases.

• Credits are applied once the return is received and inspected

• Credits do not expire unless otherwise stated in writing

Cash or original-payment refunds:

• Are not automatic

• Require management approval

• Are evaluated case by case

Shipping Responsibilities

Unless otherwise approved in writing:

• Partner is responsible for return shipping costs

• Shipping charges are non-refundable

• Insurance is optional and at the partner’s expense

• We do not guarantee receipt of returned shipments

Disputes

Partners are required to contact us first regarding any issue, including but not limited to:

• Product quality

• Non-receipt

• Shipping issues

• Billing discrepancies

If a partner initiates a payment dispute or chargeback without first contacting us:

• We are charged a processing fee

• The partner will be billed for that fee regardless of outcome

• Unpaid dispute fees may result in:

• Additional service charges

• Suspension or termination of partner privileges

• Collection activity and credit reporting

Valid disputes are taken seriously. Dispute fees will only be waived or refunded if the processor rules fully in our favor and returns the fee to us.

Contact & Authorization Requests

All return, damage, or delivery issues must be initiated by email:

customerservice@choosediversified.com

Do not ship any items until authorization is received.