Data Retention and Deletion

Governing document

The Universal Data Retention and Deletion Framework applies to Diversified Engage in full. The provisions below are the Diversified Engage supplement to it, and the more specific document controls where the two differ.

Records the account controls

Contacts, audiences, custom fields, templates, campaigns, website forms, Website Message inboxes, notification destinations, sending domains, sender identities, integrations, and Developer API keys are kept while the account keeps them. An account member with the right permission can remove them.

Website Messages are kept until the account archives or removes them. Archiving hides a message from the working views without deleting it.

Records kept as operating history

Email History keeps one entry for each email sent, together with its delivery events, bounces, complaints, opens, clicks, browser views, and translation activity. These records are kept as the account's operating history so that an outcome can be investigated later, and they are not edited after the fact.

Consent, confirmation, and marketing-permission records are kept as evidence of when and how permission was given or withdrawn.

Audit records of configuration changes, permission changes, and account actions are append-only and cannot be deleted by an account member.

Duplicate-protection records for Developer API submissions are kept for 30 days and are then no longer used.

Records kept after a contact is removed

Unsubscribe, Report spam, complaint, bounce, and suppression records are kept even where a contact is removed, because they are what prevents the person from being contacted again.

Account and security records

Account, sign-in, and security records are kept while the account is active and afterwards as described in the Universal Data Retention and Deletion Framework.

Sign-up and contact-request records submitted through this website are kept while the request remains relevant and for a reasonable period afterwards.

Deletion and read-only access

Deletion requests and read-only access following cancellation are handled as described in the Universal Data Retention and Deletion Framework, subject to security requirements, technical feasibility, and legal holds. Records described above as append-only or as suppression records may be kept where deleting them would undermine security, auditability, or a person's request not to be contacted. You should keep your own copies of any records you are required to retain.

Contact

Questions about this document may be directed to Diversified SaaS, Inc. at CustomerService@DiversifiedEngage.com, or by phone and WhatsApp at +1 (833) 990-7297. Please identify Diversified Engage so that your request is routed correctly.

Version 2.0, effective October 1, 2026.

Diversified Engage is a service of Diversified SaaS, Inc., a wholly owned company of Diversified Universal LLC.